Three push-backs UX Researchers face

And how I tackle them

I've been analysing open-ended responses from the State of User Research 2025 survey, and one theme is emerging from the data:

Researchers are exhausted from constantly proving their value to business leaders who don't get it.

If you've heard these push-backs, you're not alone:

  • "We don't have time for research"

  • "We don't have the budget"

  • "We already know our users"

I've faced these challenges before.

Sometimes I thought I was the problem; maybe I wasn’t persuasive enough, not strategic enough, my work was not valuable enough.

But these three lessons changed everything.

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